WAPDA helpline is a direct support channel where users can report their electricity related issues. This helpline is specially for people who are facing issues like power outage, overbilling or meter reading.
Its purpose is not only to take complaints but also to provide quick resolution. Nowadays most of the people use WAPDA website or online bill calculator but helpline is the best option for real-time response.
Regional offices of WAPDA are also available but using helpline is much easier and faster. If any user is facing issue while checking his bill, then he can also report it on this helpline.
Even gas consumers sometimes contact WAPDA in confusion about Pesco, iesco, lesco bill check or dublication of sui gas bill, so it is important for them to be clear that the support for electricity and gas is different.
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Every city has a different WAPDA helpline number. Electricity providers like LESCO, MEPCO, FESCO, and PESCO have their own zones whose numbers are different.
For people of Lahore, LESCO’s helpline number is 118 or 042-99205461. On this number you can complain about the power not working. If there are more units in the bill, then that can also be reported.
The number of IESCO bill check or complain in Islamabad is 051-9252937, and this is the direct contact of the head office. They operate separately in Karachi, which has a separate system.
This breakdown takes the user to the direct number without any confusion. If you are using any bill calculator app and the amount is not matching, then the helpline can handle this issue.
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Usually people call helpline only when power goes off, but there are other situations also where calling is necessary. Like meter reading issue, wrong bill amount, low voltage of electricity or transformer fault.
If your bill is coming too high while calculating and you have doubts, then calling helpline is the right option. This billing section registers your complaint and resolves it.
Some people check LESCO bill online and when the bill is not loaded, they do not understand what to do. At this time also you can take help from WAPDA helpline.
If power outage has occurred for more than multiple hours, then calling is a must. After getting the complaint number, you can also do a follow-up.
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Most of the cases in WAPDA complaints are related to overbilling, meter tampering, voltage issues and light failure. All these can be officially registered on the helpline.
If your meter is running slow or fast, it affects the bill. In such a case, a request for meter test can be sent through the helpline.
Sometimes FESCO bill calculator shows wrong units due to a faulty meter. In such a case, it is important to take an accurate reading.
Good gas consumers who contact WAPDA by mistake should understand that electricity and gas departments are separate. Wrong complaints do not get a response.
Voltage fluctuations or spark wiring also create safety issues, and such complaints should be reported immediately.
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If your duplicate bill is not being generated or the bill is not being loaded from the reference number, then you can get this issue resolved through the helpline.
WAPDA agents can resend the bill to you by confirming the correct reference number. This is especially helpful when you get a “bill not found” error while checking LESCO, MEPCO, IESCO bill online.
While using the bill calculator, if the units and bill amount do not match, the helpline can verify your reading.
Whether you want a PDF bill or a print copy, the helpline will provide guidance for both options. You just need to provide your meter number and area.
Late fees my also be levied if duplicate bills are delayed, so it is important to report the issue on time.
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Nowadays, there is no need to just call, WAPDA has also launched SMS and WhatsApp services to register complaints.
User can write his meter number, area code and issue and send it to a specific number. This gives you a complaint ID which you can track
You can also explain the issue by sending a bill image on WhatsApp. This method is best for those users who cannot hold the call.
LESCO, MEPCO and PESCO have gradually implemented this facility, and the response is quite fast. This system is especially helpful in rural areas.
Bill calculator or online bill loading issue can also be shared via WhatsApp for technical support.
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If a power failure complaint is made immediately on the WAPDA helpline, it will help the team trace the issue and Restoration time depends on complaint volume.
If your area is suffering from transformer issue, then repair team has to be sent which can take time. Its status can be taken from helpline.
If there are multiple complaints, the issue is escalated, so it is also beneficial to complain together with neighbors.
If there is frequent load shedding without scheduling, then this issue can also be recorded. It is helpful to verify the schedule on WAPDA app or website.
The issue of online bill or unit calculation is not linked to power outage, but sometimes the reading is mismatched due to meter being switched off.
WAPD has also launched a mobile app from where you can file complaint, at pakbills.com you can check the electricity bill and gas bill as well you can estimate the bill by bill calculator. This app is available on both Android and iOS.
Through this webiste you can check the status of complaint through tracking ID. Its use has become more common in urban areas.
WAPDA physical complaint centers are helpful for those users who want to register their complaint personally. But it is not necessary to visit the center for every issue.
If your meter is faulty or a disconnection notice has come, then visiting the center can be helpful. Otherwise, helpline also does the same work.
Many users get confused whether to visit the complaint center or call. The simple rule is: if it is urgent or documentation is needed, then visit. Rest everything is solved online.
LESCO and MEPCO have dedicated centers in major cities where there is a queue system. Mostly sub-offices operate in rural areas.
You can confirm the address and timings of the centre from WAPDA website or helpline.
When you register a complaint on the helpline, you get a complaint number. Using this number, you can check the status of the complaint in future.
WAPDA website,or SMS option can be used for tracking. As soon as you enter the complaint ID, you get to know at what stage your issue is.
Sometimes, if there is a delay, users start thinking that their complaint has gone missing. Therefore, it is important to keep the complaint number safe.
LESCO, FESCO and PESCO have provided complaint tracking feature on their websites which gives real-time updates.
If you try using the bill calculator and find a mistake, your complaint status will tell you if the reading has been verified or not.
Many times it happens that the call is not connected on the helpline number or the call is busy. This mostly happens during high load times when a lot of people are calling simultaneously.
In this situation, you can try alternate numbers of regional offices. These numbers can be found on pakbills.info.
If the call is continuously failing, then WhatsApp and SMS complaint service should be used. This is more fast and reliable.
Remember, if you are unable to download the duplicate LESCO bill or are facing issue in calculating the bill, then online support form is also available.
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Online complaints and helpline calls both are valid and authorized channels, but there is a slight difference between them.
On Helpline, you can talk to a real-time agent and explain the issue, whereas in online complaint, you have to fill a form.
In online mode, usually the response is received within 24 hours. If the call gets connected on Helpline, then instant solution is received.
If your issue is of bill mismatch or overbilling, then it can be registered through both the channels. But if there is a threat of urgent disconnection, then helpline is better.
Providers like LESCO and MEPCO have integrated both the modes, due to which the complaint is not duplicated. App, WhatsApp, SMS – everything is tracked properly.
The official helpline number of WAPDA is 118 which works across Pakistan. You can report your electricity issue on this number at any time. Separate numbers of regional providers are also available such as LESCO, MEPCO, FESCO, etc.
If the helpline is continuously busy, you can use alternate regional contact numbers, WhatsApp support, or online complaint form. Updated contact list is available on official websites.
Normally, the response to the complaint is received within 24 to 72 hours depending on the issue type. Meter fault or billing errors may take a little more time.
Yes, some electricity providers like LESCO and MEPCO have their own apps from where you can register complaint, track and download bill. These apps are available for free on Play Store and App Store.
Absolutely! You can discuss issues like overbilling, bill correction or due date extension on the helpline. But to download duplicate bill you should use online tools like pakbills.info.
To check your electricity bill online in Pakistan, you can visit the website for your electricity provider and enter your 14-digit reference number. You can find your reference number on any previous bill.
You can check your Sui Gas bill online by visiting the Sui Northern Gas Pipelines Limited (SNGPL) website or the Sui Southern Gas Company (SSGC) website, and entering your 10-digit consumer number.
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